Simplifying Social Business //podcastplus.net/feed/simplifying-social-business~a2bda999 This folder contains videos based on the Simplifying Social Business roundtable series, hosted by Kathy Herrmann and Dr. Natalie Petouhoff and originally sponsored by Focus.com. Fri, 10 Apr 2026 09:43:12 +0000 Ep1 Promise Of SCRM Part1 - Simplifying Social Bus https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/ba8f99cb-7616-4ed7-81da-370c085171e8/Ep1%20Promise%20Of%20SCRM%20Part1%20-%20Simplifying%20Social%20Business%20.mp4 Thu, 12 Jan 2012 05:00:00 +0000 https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/ba8f99cb-7616-4ed7-81da-370c085171e8/Ep1%20Promise%20Of%20SCRM%20Part1%20-%20Simplifying%20Social%20Business%20.mp4 Ep1 Promise Of SCRM Part1 - Simplifying Social Bus https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/ba8f99cb-7616-4ed7-81da-370c085171e8/Ep1%20Promise%20Of%20SCRM%20Part1%20-%20Simplifying%20Social%20Business%20.mp4 Thu, 12 Jan 2012 05:00:00 +0000 https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/ba8f99cb-7616-4ed7-81da-370c085171e8/Ep1%20Promise%20Of%20SCRM%20Part1%20-%20Simplifying%20Social%20Business%20.mp4 Ep1 Promise Of SCRM Part1 - Simplifying Social Bus https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/ba8f99cb-7616-4ed7-81da-370c085171e8/Ep1%20Promise%20Of%20SCRM%20Part1%20-%20Simplifying%20Social%20Business%20.mp4 Thu, 12 Jan 2012 05:00:00 +0000 https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/ba8f99cb-7616-4ed7-81da-370c085171e8/Ep1%20Promise%20Of%20SCRM%20Part1%20-%20Simplifying%20Social%20Business%20.mp4 Social Customer Service ROI Case Study- Herrmann_Petouhoff https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/d7d4231a-6f49-41d9-87af-f70ddf10a403/Social%20Customer%20Service%20ROI%20-%20Herrmann_Petouhoff.mp4 Wed, 04 Jan 2012 05:00:00 +0000 https://content.screencast.com/users/KathyHerrmann/folders/Simplifying%20Social%20Business/media/d7d4231a-6f49-41d9-87af-f70ddf10a403/Social%20Customer%20Service%20ROI%20-%20Herrmann_Petouhoff.mp4