//podcastplus.net/feed/dispatch-in-depth~4059f47c “Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch. Tue, 21 Apr 2026 09:08:52 +0000 https://prioritydispatch.widen.net/content/edlrlinjsi/mp3/Episode-138_DrRussellMacDonald_05-10-24_mixdown.mp3?u=jhdt4k Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work. For Your Information: Toronto Paramedic Services – social media sites: https://www.youtube.com/@TorontoMedics https://www.facebook.com/TorontoMedics/ https://x.com/torontomedics https://www.instagram.com/torontomedicsofficial/ Emergency Care in the Streets (Canadian edition): https://www.psglearning.com/catalog/productdetails/9781284196641  A link to some of Dr. MacDonald’s publications and related activities: https://www.researchgate.net/profile/Russell-MacDonald   Tue, 28 May 2024 15:42:28 +0000 https://prioritydispatch.widen.net/content/edlrlinjsi/mp3/Episode-138_DrRussellMacDonald_05-10-24_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/iqca4xoqty/mp3/Episode-137_JohnChiaramonte_05-08-24_mixdown.mp3?u=jhdt4k John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls. For Your Information: Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass  Check out Mission Critical Partners’ other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/   Tue, 14 May 2024 14:46:53 +0000 https://prioritydispatch.widen.net/content/iqca4xoqty/mp3/Episode-137_JohnChiaramonte_05-08-24_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/bb96r5aztn/mp3/Episode-133_NAVseries_PDC_BrianDale_04-02-24_mixdown.mp3?u=jhdt4k Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response. This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.For Your Information: Check out Priority Dispatch’s new and improved website: https://www.prioritydispatch.net/   Tue, 09 Apr 2024 15:06:12 +0000 https://prioritydispatch.widen.net/content/bb96r5aztn/mp3/Episode-133_NAVseries_PDC_BrianDale_04-02-24_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/kjatqo4tai/mp3/Episode-132_NAVseries_OnStar_JimLanier_03-26-24_mixdown.mp3?u=jhdt4k Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth. This is the fourth in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.   For Your Information: OnStar’s primary public safety page: https://www.onstar.com/public-safety   The basics of OnStar: https://www.onstar.com/public-safety/onstar-101  Got a question? Send an email to EmergencyServices (at) onstar (dot) com               24/7 public safety dedicated number: 866-866-5006 (Option 2) ... Thu, 04 Apr 2024 14:34:33 +0000 https://prioritydispatch.widen.net/content/kjatqo4tai/mp3/Episode-132_NAVseries_OnStar_JimLanier_03-26-24_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/wgujxsn8lx/mp3/Episode-131_NAVseries_MotorolaSolutions_BeccaZ_ScottA_03-15-24_mixdown2.mp3?u=jhdt4k You might hear "Motorola" and think of either phones or radios. While Motorola Solutions is the market leader in radios for public safety, they are so much more than that: a technology company that is solving for safer communities through an ecosystem of safety and security products, from critical communications to command center software to video security and all of the services in between.With a 95-year history, Motorola Solutions has learned a thing or two about human-centered design and how its unique process can make or break a product. Scott Arnold and Becca Zapata from Motorola Solutions' UX Design & Research teams join us to discuss how they go about designing solutions that are intuitive and specific to their users, including their newest call-handling solution, VESTA NXT.Check out the episode for a fascinating dive into human-centered design, what it means, and why it's critical when creating public safety solutions. And to see it for yourself, visit Motorola ... Tue, 26 Mar 2024 14:56:43 +0000 https://prioritydispatch.widen.net/content/wgujxsn8lx/mp3/Episode-131_NAVseries_MotorolaSolutions_BeccaZ_ScottA_03-15-24_mixdown2.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/odxbidmf6b/mp3/Episode-130_NAVSeries_Carbyne_JeremyBanks_03-05-24_mixdown.mp3?u=jhdt4k Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne’s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth. This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Learn more about Carbyne on their website: https://carbyne.com/company/about-us/   Tue, 19 Mar 2024 14:58:09 +0000 https://prioritydispatch.widen.net/content/odxbidmf6b/mp3/Episode-130_NAVSeries_Carbyne_JeremyBanks_03-05-24_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/jcpez0pqr4/mp3/Episode-129_FirstWatchNAVSeries_CarlynnCrampton_mixdown.mp3?u=jhdt4k Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth.This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.For Your Information: Listen to Carlynn’s previous episode: https://www.aedrjournal.org/on-firstwatch  Check out the FirstWatch website: https://firstwatch.net   Tue, 12 Mar 2024 15:43:33 +0000 https://prioritydispatch.widen.net/content/jcpez0pqr4/mp3/Episode-129_FirstWatchNAVSeries_CarlynnCrampton_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/g28t4oseub/mp3/Episode-128_BrookeBartlett_02-15-24_mixdown.mp3?u=jhdt4k Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers. For Your Information: The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/  Check out Dr. Bartlett’s Instagram page: https://www.instagram.com/doctorbrookephd   Tue, 05 Mar 2024 15:55:45 +0000 https://prioritydispatch.widen.net/content/g28t4oseub/mp3/Episode-128_BrookeBartlett_02-15-24_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/cjozlu4c0g/mp3/Episode-126_MichelleDebbieMattDave_12-14-23_mixdown.mp3?u=jhdt4k Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George’s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying. For Your Information: Michelle’s segment—01:25 Deborah’s segment—13:36 Matthew’s segment—20:13 David’s segment—29:14 Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad   Tue, 02 Jan 2024 15:55:26 +0000 https://prioritydispatch.widen.net/content/cjozlu4c0g/mp3/Episode-126_MichelleDebbieMattDave_12-14-23_mixdown.mp3?u=jhdt4k https://prioritydispatch.widen.net/content/wpzufizwdq/mp3/Episode-125_EricFayad_11-15-23_mixdown.mp3?u=jhdt4k Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible, and the kind of effort required to become a full-fledged instructor.This is the first in a two-part series about the Instructor Academy. For Your Information: Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org  Tue, 12 Dec 2023 16:10:41 +0000 https://prioritydispatch.widen.net/content/wpzufizwdq/mp3/Episode-125_EricFayad_11-15-23_mixdown.mp3?u=jhdt4k