//podcastplus.net/feed/crux-points-podcast~14c2ac64 Healthcare Crux Points Podcast: Surviving and Thriving in a Healthcare World Where the Consumer is in ControlThe Healthcare industry is at the beginning of a large transformation as it transitions from thinking and communicating in a business-to-business mindset to a business-to-consumer mindset. Each Crux Points podcast episode examines the forces driving this transformation. The core of each episode is an interview with a healthcare executive, leader, analyst or other expert who shares their perspective around how providers and other organizations can survive and thrive in this new era of healthcare. Fri, 24 Jul 2026 19:15:20 +0000 https://feeds.soundcloud.com/stream/291427704-castandhue-how-digital-marketing-influences-the-patient-experience.mp3 Chris Pace, Director of Digital Strategy at Dignity Health talks about the role digital plays as hospitals and health systems become more consumer-centric, all through the lens of Dignity’s brand promise: “Hello Humankindness." Fri, 04 Nov 2016 03:15:04 +0000 https://feeds.soundcloud.com/stream/291427704-castandhue-how-digital-marketing-influences-the-patient-experience.mp3 http://feeds.soundcloud.com/stream/291427704-castandhue-how-digital-marketing-influences-the-patient-experience.mp3 Chris Pace, Director of Digital Strategy at Dignity Health talks about the role digital plays as hospitals and health systems become more consumer-centric, all through the lens of Dignity’s brand promise: “Hello Humankindness." Fri, 04 Nov 2016 03:15:04 +0000 http://feeds.soundcloud.com/stream/291427704-castandhue-how-digital-marketing-influences-the-patient-experience.mp3 http://feeds.soundcloud.com/stream/289213370-castandhue-multicare-retail-care.mp3 Christi McCarren, Vice President of Retail Health and Service Lines at MultiCare, talks about how retail health is expanding access for patients. We also explore the creation of MultiCare’s new retail chain, Indigo, and how it fits into their broader retail health service line. Thu, 20 Oct 2016 21:42:08 +0000 http://feeds.soundcloud.com/stream/289213370-castandhue-multicare-retail-care.mp3 https://feeds.soundcloud.com/stream/289213370-castandhue-multicare-retail-care.mp3 Christi McCarren, Vice President of Retail Health and Service Lines at MultiCare, talks about how retail health is expanding access for patients. We also explore the creation of MultiCare’s new retail chain, Indigo, and how it fits into their broader retail health service line. Thu, 20 Oct 2016 21:42:08 +0000 https://feeds.soundcloud.com/stream/289213370-castandhue-multicare-retail-care.mp3 https://feeds.soundcloud.com/stream/284227947-castandhue-shsmd-in-review-our-takeaways-from-shsmd-2016.mp3 In this episode, we break from our traditional format and it will just be Steve and Russ on the podcast. As is the case with many of our listeners, Russ and Steve just got back from the annual SHSMD conference in Chicago. And that is what we’re going to discuss today – what some of our key takeaways were from SHSMD 2016. Fri, 23 Sep 2016 02:31:03 +0000 https://feeds.soundcloud.com/stream/284227947-castandhue-shsmd-in-review-our-takeaways-from-shsmd-2016.mp3 http://feeds.soundcloud.com/stream/284227947-castandhue-shsmd-in-review-our-takeaways-from-shsmd-2016.mp3 In this episode, we break from our traditional format and it will just be Steve and Russ on the podcast. As is the case with many of our listeners, Russ and Steve just got back from the annual SHSMD conference in Chicago. And that is what we’re going to discuss today – what some of our key takeaways were from SHSMD 2016. Fri, 23 Sep 2016 02:31:03 +0000 http://feeds.soundcloud.com/stream/284227947-castandhue-shsmd-in-review-our-takeaways-from-shsmd-2016.mp3 http://feeds.soundcloud.com/stream/282041243-castandhue-encore-how-patient-and-customer-journey-mapping-informs-hospital-strategy.mp3 Note: The Crux Points team is currently presenting at the SHSMD conference in Chicago, so in the place of a new episode, we’re going back to the beginnings of Crux Points to hear Russ talk about journey mapping. New episodes will resume September 22.Russ Maloney, Senior Strategic Planner at Cast & Hue, joins the Crux Points podcast to discuss how patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions. More information at castandhue.com/cruxpoints Fri, 09 Sep 2016 00:19:31 +0000 http://feeds.soundcloud.com/stream/282041243-castandhue-encore-how-patient-and-customer-journey-mapping-informs-hospital-strategy.mp3 https://feeds.soundcloud.com/stream/282041243-castandhue-encore-how-patient-and-customer-journey-mapping-informs-hospital-strategy.mp3 Note: The Crux Points team is currently presenting at the SHSMD conference in Chicago, so in the place of a new episode, we’re going back to the beginnings of Crux Points to hear Russ talk about journey mapping. New episodes will resume September 22.Russ Maloney, Senior Strategic Planner at Cast & Hue, joins the Crux Points podcast to discuss how patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions. More information at castandhue.com/cruxpoints Fri, 09 Sep 2016 00:19:31 +0000 https://feeds.soundcloud.com/stream/282041243-castandhue-encore-how-patient-and-customer-journey-mapping-informs-hospital-strategy.mp3 https://feeds.soundcloud.com/stream/279867003-castandhue-the-role-of-value-based-care-in-childrens-healthcare.mp3 Dr. Steven Spalding, Chief Clinical Integration and Medical Officer at Phoenix Children’s Hospital, joins the podcast to talk about how he is helping Phoenix Children’s transition from fee-for-service to value-based care and the challenges associated with providing care exclusively to children in a value-based care model. More information at http://www.castandhue.com/cruxpoints. Thu, 25 Aug 2016 18:01:02 +0000 https://feeds.soundcloud.com/stream/279867003-castandhue-the-role-of-value-based-care-in-childrens-healthcare.mp3 http://feeds.soundcloud.com/stream/279867003-castandhue-the-role-of-value-based-care-in-childrens-healthcare.mp3 Dr. Steven Spalding, Chief Clinical Integration and Medical Officer at Phoenix Children’s Hospital, joins the podcast to talk about how he is helping Phoenix Children’s transition from fee-for-service to value-based care and the challenges associated with providing care exclusively to children in a value-based care model. More information at http://www.castandhue.com/cruxpoints. Thu, 25 Aug 2016 18:01:02 +0000 http://feeds.soundcloud.com/stream/279867003-castandhue-the-role-of-value-based-care-in-childrens-healthcare.mp3